The top reason businesses switch wireless providers is the perceived value of service, according to J.D. Power’s "2024 U.S. Business Wireless Satisfaction Study," released Thursday. The average score for cost of service satisfaction was 686, on a 1,000-point scale, “and, for customers who strongly agree their plan has improved in value, satisfaction is 829, highlighting the room for improvement with value perception.” Customer satisfaction is based on more than price, said Carl Lepper, director-technology, media & telecom at J.D. Power: “Ease of understanding not only their bill, but also the contract, features, and flexibility is imperative to increasing value. Not only do providers need to build trust and have the products and services customers are looking for, but they also need to spend the time educating them.” J.D. Power said T-Mobile received top scores for large (753) and small (678) businesses, Verizon Wireless led the pack (714) among medium-size enterprises.

FCC Commissioner Anna Gomez, who led U.S. preparation for last year’s World Radiocommunication Conference before she was confirmed to the FCC (see 2309120074), warned that the U.S. must prepare now for WRC-27. “Overall, we did very well, but it’s complicated,” Gomez said of WRC-23. “We succeeded in maintaining the 6 GHz band as the home for unlicensed innovation,” though other countries “also claimed victory because they received designations that allow them [to] use parts of the band” for international mobile telecommunications, she said. Gomez spoke Tuesday at the Americas Spectrum Management Conference. The U.S. also won on new allocations for satellite use of the 17 GHz band, she said. “Some countries were seeking to place new restrictions on the ability of countries to authorize satellite systems to provide commercial services in frequencies that have not been allocated internationally for satellite use,” she said: “That did not happen and that is a big win for the U.S. and innovation.” She also discussed the importance of the sharing model offered by the citizens broadband radio service band, developed through “intentional collaboration” between the FCC, the NTIA and DOD. “CBRS has demonstrated that shared spectrum schemes are not only possible but successful and can scale up to incorporate developments, protect incumbents, create more access and encourage new market entrants.” Gomez also stressed the importance of Congress restoring FCC auction authority. Currently, “our agency cannot begin the lengthy preparatory work to hold an auction” and “we are even limited in how we can use staff time for auction planning.” Gomez warned of a talent drain at the commission. “Bright, talented attorneys, economists, engineers and staff that have built years of expertise in spectrum auctions are having to pivot to other work,” she said. “The robust, expert team that we developed and grew in preparation for more auctions is slimming down.”

A new, CTIA-sponsored report argues that “at this stage” Wi-Fi has all the spectrum it needs. “Additional unlicensed spectrum does not provide a practical benefit to Wi-Fi performance,” the report said: “It is only at very close ranges that additional spectrum actually improves performance.” The report’s author, Richard Bennett of the High Tech Forum, discussed his findings in detail last week (see 2409250034). An NCTA spokesperson slammed the report, pointing to WiFiForward's recent study. The positive impact of Wi-Fi has helped “the American economy ... grow from $1.6 trillion in 2024 to $2.4 trillion in 2027, and … opening the 7 GHz band for unlicensed use will generate at least $79 billion in additional economic value between 2025 and 2027,” the spokesperson emailed: “Everyone who uses the internet relies on Wi-Fi to power their apps and experiences, ... freeing up more spectrum for Wi-Fi and other unlicensed uses will be critical for continuing to deliver the gig-speed service that consumers expect.”

Tribal-area wireless provider Smith Bagley told the FCC the Navajo Nation this week adopted a legislative resolution supporting the carrier’s April request for a waiver of Lifeline rules. The provider asked the FCC to temporarily provide expanded monthly tribal Lifeline benefits of $25 to $65.75 to make up for the loss of funding following the expiration of the affordable connectivity program (see 2404080030). During the COVID-19 pandemic, Smith Bagley “added 100 Gigabytes of data each month for Tribal ACP customers to use while their Tribal lands were closed down and they were forced to stay home,” said a filing posted Wednesday in docket 11-42. Now that ACP has lapsed, Smith Bagley “can no longer provide the additional 100 Gigabytes of data to Tribal homes,” the filing said: “With minor adjustments, it has returned to its pre-COVID rate plans, which means that high data use customers must purchase additional bundles of data when needed.”

NTIA will release a report “later this fall” on the agency’s May request for comment about the state of 6G development (see 2405230010), Lauriston Hardin, NTIA chief technical adviser, said during RCR Wireless’ 6G Forum on Tuesday (see 2410010033). Comments were filed at NTIA in August (see 2409040032). “We’re working through it now,” he said. “I’m not allowed to give any more comment than that at the moment.” NTIA’s Office of International Affairs issued the request, so some of the focus will be international, he noted. “Our job, in part, is to stay ahead and talk about the policies that will be put in place, or possibly regulations that will be put in place, to help foster as well as maintain new developments in the marketplace,” Hardin said: “We’ve asked the marketplace, ‘Tell us about 6G. Tell us about your use cases. Tell us about when new things will happen. Tell us about the policies you think should be in place that would promote things.’” Hardin stressed the importance of focusing on what 6G can do for consumers. “Engineers like to engineer and think technology is in and of itself a great thing.” We’re still dealing with “the unfulfilled promises of 5G.” Hardin said one of the big questions NTIA is addressing is whether a way can be found to “effectively share” the lower 3 GHz band with DOD (see 2409050032). “One of the things there is airborne radar.” Dynamic spectrum sharing isn’t “a silver bullet,” he said. “Most of the spectrum that we look at, especially sub-6 [GHz], is going to have to be shared.” Anton Monk, senior vice president-strategy at Cohere Technologies, said people view 5G as early in its deployment because carriers have been unable to identify many new use cases. “The consumer hasn’t really seen any significant changes, certainly not enough to pay an extra $10 a month for,” Monk said. “There is a lot of valid concern” that we’re just “following the 10-year cycle” and trying to keep up with other countries that “have huge government-funded initiatives to keep pushing the nest generation,” he said: “Regardless, this is the pace that we’re on, and we just need to make sure that we set expectations correctly” and that we pick use cases “that are really valuable and have paying customers.” Marketing for 5G started early and made too many promises, said Michele Polese, research assistant professor at Northeastern University.

Summit Ridge, the 3.45 GHz Clearinghouse, told the FCC it’s still waiting for NBCUniversal to complete its “relocation activity” and submit final invoices. “Total Clearinghouse costs and clearing costs are running very close to their original estimated costs,” Summit Ridge said in a report filed Monday in docket 19-348. “However, due to costs that the Clearinghouse will incur while it continues its operations, the longer the Clearinghouse exists in operations, the less likely it is that the Clearinghouse will be able to stay within its initial budget,” the firm said. Summit Ridge made similar points in its last quarterly report in July (see 2407030063).

Select Spectrum supported Ligado arguments that the FCC should reallocate the 1675-1680 MHz band for shared commercial use, limited to uplink-only use (see 2409240008). “As a company with direct experience in the marketplace for spectrum, Select Spectrum can attest that this band will help meet the growing need for lower mid-band spectrum,” said a filing posted Tuesday in docket 19-116. “This reallocation will serve the public interest by both strengthening planned networks, which are often mission-critical in nature, and reducing costs, which may be passed to the consumer,” Select Spectrum said.

T-Mobile announced Tuesday it’s eliminating data caps for its Ultra Mobile prepaid offering. Ultra customers “no longer have to wonder if they have enough high-speed data to stream non-stop,” T-Mobile said: “The upgrade is effective immediately and applies to new and existing customers on Ultra Unlimited and Ultra Unlimited+ plans.” Ultra Unlimited plans start at $49 per line per month.

The 9th U.S. Circuit Court of Appeals on Monday rejected most claims against AT&T by cryptocurrency investor Michael Terpin but instructed a lower court to consider a claim that the carrier had failed to adequately protect Terpin’s customer proprietary network information (CPNI) under Section 222 of the Communications Act. The 9th Circuit considered a case Terpin brought after a teenage perpetrator, Ellis Pinsky, allegedly bribed an employee at an AT&T authorized retailer to bypass the carrier’s security measures and “swap” Terpin’s phone number for a SIM Pinsky controlled. Pinsky was then able to find a document that contained Terpin’s cryptocurrency access credentials and use them to steal $24 million in cryptocurrency in 2017, the court said (docket 23-55375). “AT&T maintains that Section 222 protects only CPNI, not a broader category of customers’ ‘proprietary information,’” said the opinion by Judge Roopali Desai. Terpin “created a triable issue over whether, through the fraudulent SIM swap, AT&T gave hackers access to information protected” under the Communications Act, she wrote. Adopting AT&T’s “constrained view of CPNI would lead to absurd results,” the court found. “If Pinsky had walked into the AT&T affiliate store, asked" Jahmil Smith, an employee at an AT&T authorized retailer, "to print Terpin’s recent call log, and looked at the call log, AT&T would not dispute that Pinsky had access to CPNI,” Desai wrote: “Yet under AT&T’s view, Pinsky had no access to CPNI when he walked into the store, updated Terpin’s account to change the SIM associated with Terpin’s phone number, gained control over all incoming communications with Terpin’s phone number, and received confidential password reset messages sent to Terpin’s phone number.” Judges Richard Clifton and Holly Thomas also heard the case.

SpaceX President Gwynne Shotwell in a meeting with FCC Chairwoman Jessica Rosenworcel urged that the agency authorize commercial operations of its direct-to-device service, according to a posting Monday in docket 23-135. The agency's Space Bureau signed off late last year on SpaceX conducting limited supplemental coverage from space operations for testing purposes (see 2312050029).